Security basics

Summary

Protect your Talevara account by securing its sign-in provider, recognizing unsafe requests, and reporting suspicious access promptly.

Steps

1. Use a unique password with the email/password sign-in method, or keep the linked Google account secure with its own protections.
2. Protect the inbox used for verification and recovery; anyone who controls it may be able to affect account access.
3. Use the visible Sign Out control on shared devices, and avoid leaving Account or Settings open where others can use them.
4. Contact Support through the official Talevara site and share only the non-secret details needed to describe a problem.

What to expect

• Talevara Support will never need your password, one-time sign-in code, recovery link, private key, or full payment-card number.
• Current service account sign-in uses the supported email/password and Google options; support cannot bypass the account provider’s security checks.
• Reports of suspicious access should include the affected page, approximate time, and error or notification text, with secrets removed.

Troubleshooting

• If you suspect someone accessed your account, use the provider’s recovery flow, secure the associated email or Google account, then contact Account/Access Support.
• If you accidentally sent a secret, tell Support what type of information was exposed without repeating the value.
• If a message asks you to install software or sign in through an unfamiliar link, do not follow it; navigate to Talevara directly and report the message.