Summary
Protect your account and avoid unsafe support requests.
Steps
- Use a unique password or provider credential.
- Keep access to your email account secure.
- Never send passwords, full card numbers, private keys, or authentication codes to support.
What to expect
- Talevara support cases are trackable, with response timing handled through support operations.
- Security incidents require configured escalation paths.
Troubleshooting
- If you suspect compromise, recover the account and open an account/access support case.
- If you sent sensitive information by mistake, say what type of secret it was without repeating the value.