Summary
Understand free, preview, premium, purchased, refunded, revoked, and locked states.
Steps
- Check the story label and chapter boundary.
- Confirm whether you are signed in and whether test entitlements or purchases exist.
- Use support if the state contradicts the expected access rule.
What to expect
- Free stories are readable without paid access.
- Preview chapters can remain available even when later chapters are locked.
- Refunded, revoked, or chargeback purchases should not grant continued access unless law or policy requires otherwise.
Troubleshooting
- Past-due or cancelled subscriptions only grant access through a configured entitlement period.
- Publisher removal, moderation, or legal action can override normal access.